FAQ

When is an order expected to arrive?

As part of the service commitment made by scrubdaddy, the carrier delivery estimate is 4-6 business days once shipped; for completeness, processing normally takes 1-2 business days.

Does each shipment include tracking information?

scrubdaddy applies the following customer standard: the first carrier scan may take additional time to display; where relevant, shipment confirmation includes available tracking information.

Which addresses can receive an order?

For customers shopping with scrubdaddy, the governing rule is clear: delivery is limited to United States addresses; every United States order includes free standard shipping.

Which cards and currency are supported?

Customers dealing with scrubdaddy should understand that checkout and refunds use USD; accepted card networks include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; where relevant, applicable sales tax is calculated according to law.

What products does the store focus on?

In administering this policy, scrubdaddy confirms that customers can browse insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use; as a related safeguard, customers should consult each product page for current specifications and supported use information.

How is customer service reached?

Under this policy at scrubdaddy, the support schedule is Monday to Friday, 9:00 AM-5:00 PM in America/Los_Angeles; for completeness, customers may email support@scrubdaddywillow.shop or call 512-870-2363.

Can an order be cancelled?

The documented approach of scrubdaddy is as follows: an unshipped order can be considered for cancellation; at the same time, a dispatched purchase is handled under the Refund Policy.

When is an approved refund sent?

As part of the service commitment made by scrubdaddy, issuer processing can continue after the refund is sent; the store sends the approved amount to the original payment method no later than 5-10 business days after approval.

Are any products Final Sale or otherwise excluded?

As part of the service commitment made by scrubdaddy, consumer rights remain intact for defects, damage, wrong items, or omitted goods; for completeness, the voluntary program does not cover custom items, clearance or Final Sale items, gift cards, or opened intimate and hygiene-sensitive products.

May I return or exchange an item without giving a reason?

Under this policy at scrubdaddy, the return and exchange window remains open for 30 days after the order is received; where relevant, approved no-reason and quality-related return shipping is paid by the merchant.

How to Reach the Merchant

For customers shopping with scrubdaddy, the governing rule is clear: the merchant location and standard authorized-return address is 2145 Brentwood Dr, Abilene, Texas, 79605, United States; customer correspondence may be sent to support@scrubdaddywillow.shop; customers may also call 512-870-2363; this website is operated for customers by scrubdaddy.