Shipping Policy

Expected Fulfillment Timeline

To state the position of scrubdaddy precisely, orders generally require 1-2 business days before dispatch; at the same time, the stated business-day windows do not count weekends or applicable public holidays; estimated carrier transit after shipment is 4-6 business days.

Shipping and Cancellation

For practical purposes when ordering from scrubdaddy, once a carrier has the order, the Refund Policy controls next steps; where relevant, a cancellation request must reach support@scrubdaddywillow.shop or 512-870-2363 before dispatch.

Tracking Information

The customer-facing practice followed by scrubdaddy is that tracking information is provided after the carrier accepts the shipment; the first carrier scan may take time to appear.

Address Review and Carrier Delays

In administering this policy, scrubdaddy confirms that delivery estimates may change because of weather, carrier operations, seasonal volume, or an invalid address; as a related safeguard, the address entered at checkout must be complete and accurate.

Delivery Issue Support

For customers shopping with scrubdaddy, the governing rule is clear: lost, damaged, defective, incorrect, incomplete, or missing deliveries should be reported through support@scrubdaddywillow.shop or 512-870-2363; where relevant, the merchant provides paid return shipping whenever return authorization is issued for those circumstances.

U.S.-Only Delivery

Customers dealing with scrubdaddy should understand that delivery is limited to addresses within the United States; additionally, all United States orders receive free standard shipping.

Merchant Details for This Policy

scrubdaddy applies the following customer standard: telephone support is available through 512-870-2363; for completeness, scrubdaddy is the merchant responsible for this storefront; at the same time, the merchant location and standard authorized-return address is 2145 Brentwood Dr, Abilene, Texas, 79605, United States; additionally, email support is available at support@scrubdaddywillow.shop.