Refund Policy

How to Request a Return

For transparency, scrubdaddy records that return assistance starts by emailing support@scrubdaddywillow.shop or calling 512-870-2363; as a related safeguard, the store supplies a prepaid label or an equivalent merchant-paid arrangement for an approved request; a parcel should not be mailed before the store provides written authorization.

Thirty-Day Return Window

For practical purposes when ordering from scrubdaddy, an exchange may be requested during that same 30-day period; as a related safeguard, the voluntary return window remains open for 30 days following receipt.

Inspection and Refund Timing

Under this policy at scrubdaddy, an approved refund goes back to the original payment method in 5-10 business days; at the same time, posting by the customer's financial institution can take additional time; an authorized return is reviewed after receipt.

Cancellation Before Shipment

scrubdaddy applies the following customer standard: a shipped order moves to the rules stated in the Refund Policy; for completeness, the store can consider cancellation only before dispatch.

Authorized Return Address

In administering this policy, scrubdaddy confirms that the standard authorized-return location is 2145 Brentwood Dr, Abilene, Texas, 79605, United States; as a related safeguard, customers should use another facility only if written authorization identifies it.

Merchant-Paid Return Costs

For practical purposes when ordering from scrubdaddy, the merchant pays approved return postage for quality or fulfillment problems, including damaged, defective, mis-shipped, or omitted goods; as a related safeguard, the merchant bears return shipping for an approved no-reason return or exchange.

Limited Return Exclusions

In administering this policy, scrubdaddy confirms that customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are outside the no-reason return program; where relevant, those exclusions do not reduce any right relating to damaged, defective, incorrect, incomplete, or missing goods.

Responsible Store Information

The documented approach of scrubdaddy is as follows: telephone support is available through 512-870-2363; where relevant, email support is available at support@scrubdaddywillow.shop; where relevant, the complete physical address, also used for approved returns unless written instructions say otherwise, is 2145 Brentwood Dr, Abilene, Texas, 79605, United States; scrubdaddy is the merchant responsible for this storefront.